Thank you for shopping with Lostine! It is our goal to ensure that you are happy with your Lostine items and enjoy them for years to come. Please review the following information about your made-to-order item. 

Made-to-order means that once we receive your order, your made-to-order item is added to a small batch in our production schedule, and once it is completed, it ships to you directly. Lead times of made-to-order items are listed in the product details of its page. Please review the lead time before purchasing.

This made-to-order acknowledgement serves as a final order confirmation. If you need a made-to-order item sooner than the listed lead time, please browse our Ready to Ship section, where we post any popular made-to-order items we currently have in stock. 

Please note: All lead times are approximate and subject to change. Lead times are quoted to include production lead times as well as packing and transit times. Items ready to be released may ship ahead of scheduled lead times. Should there be a delay in the production of your made-to-order item, a member of our Customer Care team will contact you with updates regarding your order.  

All made-to-order Lostine items are fabricated in-house at our Philadelphia workshop, and finishes are applied by hand. Many of our made-to-order items are made with natural wood materials and living finishes, such as leather and brass, therefore some variance in color, texture, and wood grain is to be expected. 

If for any reason you wish to cancel, there is a 24-hour grace period between your order and the commencement of production. If an order is canceled after the item has been produced, a 20% Restocking Fee will be deducted from the total refund. Please note in the product description, if your made-to-order item is non-returnable.

Should you have any questions about this made-to-order confirmation, lead times, or would like to discuss your item with a member of our team, please call us at 215-825-7270 or email us at prior to purchasing. 

By checking this box, I understand that this item is made-to-order in the posted lead time and agree to these terms.