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Call
215-825-7276
Contact
shopkeeper@lostine.com
Store info

Mon-Fri, 10am-5pm

Directions

PO Box 43419

Philadelphia, PA 19129

PO Box 43419

Philadelphia, PA 19129

Mon-Fri, 10am-5pm

Made to Order Agreement Form

This is a confirmation on your order for a made-to-order item from Lostine. Please review the following order acknowledgement as it will serve as a final confirmation for your product order. 

All lead times are approximate and are subject to change. Lead times are strictly quoted as production lead times and do not include packing or transit time, which is a standard 1-2 week time frame post production.  Should there be a delay in the production of your made-to-order item, a member of our team will be in contact with you with any updates regarding your order.  If you have any questions about our lead times, please contact us at 215-825-7270, or shopkeeper@lostine.com

Lostine personally inspects every item to ensure that it meets our quality standards before it leaves the warehouse.  Lostine does not have an in-house delivery service, therefore all shipments are made via third party companies. White glove delivery and inside delivery are available upon request; however, the standard delivery option is curb side delivery.  A lift gate will be provided for any and all residential deliveries.  Deliveries being sent to a business address must specify if a lift gate is required.

Lostine will not be held responsible for any damages after product has left our warehouse. Any transit damage discovered after the fact and not noted in writing on the bill of lading will preclude a damage claim with the appropriate company. It is responsibility of the receiver to inspect all items before signing off on the bill of lading or allowing the driver to leave. If your order arrives in such a condition, please contact us and let us know immediately.  We require that any and all deliveries being shipped to a warehouse or storage facility be inspected within 48 hours of receiving.  A signed document must be obtained prior to the shipment leaving our warehouse.

Lostine will accept responsibility for defective or damaged product if determined to be a manufacturing issue.  Please see our return policy.  

By checking this box, I have read and understand the product description of our made-to-order items.  I understand that my item is made with natural wood materials and living finishes, such as leather, brass, and other materials, therefore some variance in wood grain, color, and characteristics are to be expected.  Should you have any questions about this or would like to discuss your item with a member of our team, please call us at 215-825-7270 prior to purchasing. 


Thank you for shopping with Lostine!  It is our goal to ensure that you are happy with your Lostine items and enjoy them for years to come.