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Call
215-825-7270
Contact
shopkeeper@lostine.com
Store info

Mon-Fri, 10am - 4pm

Directions

PO Box 43419

Philadelphia, PA 19129

PO Box 43419

Philadelphia, PA 19129

Mon-Fri, 10am - 4pm

Shipping & Returns

Shipping

Shipping rates are for the continental US only. Please contact us at shopkeeper@lostine.com if you would like to arrange for shipping outside the US. All requests for international shipping are subject to approval.

International orders are subject to duties and taxes determined by the country to which they are shipped.  These fees are the responsibility of the recipient to pay upon delivery.  Orders refused at the point of delivery will incur return shipping charges, as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment.

We are required by law to list directly on the package the full retail value of items ordered and contained therein.  We cannot mark any package as a gift to avoid customs and duties fees.  On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion.  For more information on customs fees and procedures, please contact your local customs office.

Heavyweight, over-sized and freight items will be noted on the product pages. Please contact us at shopkeeper@lostine.com for a shipping quote on these items. 

We make every effort to ship orders within 7 business days ( We do not ship on Saturday, Sunday or holidays). Please allow 10-15 days for your order to arrive. This may change during peak times. Lostine is not responsible for service transit times. All orders are otherwise shipped UPS.

**Expedited shipping rates requested after 2 pm EST will be processed the next business day.

Any order with a value of $500 or more may require a signature for delivery.

All customers and clients shipping to a warehouse or storage facility must sign our warehouse & storage agreement.

Lostine requires that all shipments be inspected and approved within 48 hours of receipt of merchandise by the client or the warehouse facility and to alert Lostine of any damages or discrepancies within that time. Lostine will not be held responsible for any damages or discrepancies after the 48-hour time period.Lostine is not responsible for any damages that occur while in the care of a warehouse or storage company.

 

 

Returns & Exchanges

Our return policy if valid for 14 days after you receive your order.  If 14 days have gone by since you received your order, unfortunately we can’t offer a refund or exchange.

To be eligible for a return:
You may submit a return request here, and we will be in touch within 24-48 hours with an Return Authorization number and return instructions.

Start a Return


Only items with a Return Authorization number printed clearly on the outside of the box will be accepted for return or exchange.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All damage claims must be made within 48 hours of receipt of an item. Please inspect your items immediately for damages and contact us for a return authorization number and a replacement order. 
Shipping damages must be recorded with photos of the condition of the box in order to file a UPS claim. 


Several types of goods are exempt from being returned. Furniture, ladders, Barn Brooms and Broom Holders, fine art, vintage and one of a kind items may not be returned. Perishable goods such as food, flowers, newspapers or magazines may not be returned.

No refunds, exchanges or credits will be issued for these items. Please email us if you are interested in purchasing a vintage item and have questions about the item. All vintage items are represented as clearly as possible.

Custom furniture orders may be subject to a restocking fee or in some cases may not be refundable.

Additional non-returnable items:
Gift cards
Some personal care items

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Books with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, a your refund will be processed, and a refund will  be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopkeeper@lostine.com. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shopkeeper@lostine.com. We will issue you an RA# for the return and release your replacement item as soon as it is received in our warehouse.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will be notified of the return.
 
Shipping
You must have a return authorization number.  
You may use our UPS return label system, or you may use your own shipping method to return your items.
You will be responsible for paying the shipping costs for returning your item. If using our UPS return labels, the cost of return shipping will be deducted from your total refund.  Original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are using your own shipping method to return an item to us, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

When returning an item to our warehouse, please pack with care to prevent any damage during shipping. Any return that has been damaged in the return shipping to our warehouse may not be eligible for a full refund and will be charged a restocking fee.

 

Sales tax 

We collect 8 % Philadelphia Sales tax on orders shipped in Pennsylvania.

Thank you for shopping with Lostine!