To The Trade
Architects, Designers and Hospitality clients are welcome to join our Trade Program. To apply for an account, fill out the form below, and you will receive an email confirmation within 1-2 business days.
Have a question? Email our Trade Client Account Manager at email@example.com
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Frequently Asked Questions
HOW DO I APPLY FOR THE TRADE PROGRAM?
You can apply here. Please allow 24-48 hours for your account to be approved. You will receive a separate approval email.
HOW DO I PLACE A TRADE ORDER?
Once you are approved, login into your trade account to see trade pricing and place your order on our trade website.
WHO IS QUALIFIED TO JOIN THE TRADE PROGRAM?
We offer trade services to Interior Designers, Decorators and Architects. Applicants must provide the following documentation (where applicable):
- Valid membership to a major design organization (e.g. ASID, IIDA, AIA, NKBA, IDC)
- Business or Resale Certificate for tax exemption
- Interior Design Certification (NCIDQ, CCIDC etc)
DOES YOUR TRADE PROGRAM INCLUDE TAX EXEMPTION?
All applicants must submit a resale certificate to obtain tax exemption, in accordance with Pennsylvania law.
IS THERE A MINIMUM ORDER REQUIREMENT FOR TRADE?
TALK TO ME ABOUT THE SHIPPING…
See all our shipping info here.
DO YOU ACCEPT RETURNS?
Our return policy is valid for 14 days after you receive your order. Custom orders are considered final sale and are non-returnable. Learn more about how to start a return here.
IS THERE A LEAD TIME?
Items such as lighting, larger furniture, or customized pieces are made to order, and will have a lead time ranging between 2-14 weeks. All lead times are noted in the item description. Please feel free to inquire.
WHAT DOES MADE-TO-ORDER MEAN?
Made-to-order means that once we receive your order, it gets included in a production run of that item and when it is completed, it ships to you directly. This reduces waste (we don’t overproduce inventory or cut into materials that aren’t needed), and keeps our small, hardworking team organized. We have a limited number of people on our team and a made-to-order workflow, so we are only able to produce a certain number of items each week in order to maintain our lead times.
CAN YOU RUSH MY ORDER?
We are unable to rush any made-to-order items, due to the fact that there are no items to rush. Each item is made-to-order only after its been purchased.
CAN I ORDER SAMPLES?
Yes. We offer wood, leather and finish samples for select items. Call us at 215-825-7270 or email us at firstname.lastname@example.org with a specific request.
CAN I USE MY OWN FABRICS AND LEATHERS (COM/COL)?
We offer COL (your own leather) options for our upholstered designs. Please contact us at email@example.com for support and advice.
DO YOU OFFER CUSTOMIZATIONS OR CUSTOM PIECES?
At this time Lostine is not accepting any customization requests. Completely custom design projects in quantities of 20 or more will be considered on a case by case basis. All custom orders will require a non-refundable 50% deposit, and are considered final sale.
WHEN DO I PAY FOR MY ORDER?
All purchases must be paid in full at the time of ordering.