You can apply via the link to our application at the top of this page. Please allow 1-3 business days for your account to be approved. You will receive a separate approval email.

Once you are approved, login into your trade account to see trade pricing and place your order on our trade website.

We offer trade services to Interior Designers, Decorators and Architects. Applicants must provide the following documentation (where applicable):

- Valid membership to a major design organization (e.g. ASID, IIDA, AIA, NKBA, IDC)

- Business or Resale Certificate for tax exemption

- Interior Design Certification (NCIDQ, CCIDC etc)

All applicants must submit a resale certificate to obtain tax exemption, in accordance with Pennsylvania law.

No!

We are unable to rush any made-to-order items, due to the fact that there are no items to rush. Each item is made-to-order only after its been purchased.

All purchases must be paid in full at the time of ordering.

See all our shipping info here.

Our return policy is valid for 14 days after you receive your order.  Custom orders are considered final sale and are non-returnable.  Learn more about how to start a returnhere.

Items such as lighting, larger furniture, or customized pieces are made to order, and will have a lead time ranging between 2-14 weeks. All lead times are noted in the item description. Please feel free to inquire.

Made-to-order means that once we receive your order, it gets included in a production run of that item and when it is completed, it ships to you directly. This reduces waste (we don’t overproduce inventory or cut into materials that aren’t needed), and keeps our small, hardworking team organized. We have a limited number of people on our team and a made-to-order workflow, so we are only able to produce a certain number of items each week in order to maintain our lead times.

Yes. We offer wood, leather and finish samples for select items. Call us at 215-825-7270 or email us at sales@lostine.comwith a specific request.

We offer COL (your own leather) options for our upholstered designs. Please contact us atsales@lostine.comfor support and advice.

At this time Lostine is not accepting any customization requests.  Completely custom design projects in quantities of 20 or more will be considered on a case by case basis. All custom orders will require a non-refundable 50% deposit, and are considered final sale. Please inquire for more details.