CUSTOMIZATIONS, MATERIALS, & LEAD TIMES
WHERE ARE YOUR GOODS MADE?
Most of our goods are made in Pennsylvania. All our lighting is made in house at our Philadelphia workshop. We work with select workshops on our furniture collection and some of our small production goods as well. Furniture is completed and finished on site in our workshop. A portion of our metal and wire frame goods are made in China.
IS THERE A LEAD TIME?
Items such as lighting, larger furniture, or customized pieces are made to order, and will have a lead time ranging between 2-14 weeks. All lead times are noted in the item description. Please feel free to inquire.
CAN I ORDER SAMPLES?
Yes. We offer wood, leather and finish samples for a fee. Call us at 215-825-7270 or email us at firstname.lastname@example.org with a specific request.
CAN I USE MY OWN FABRICS AND LEATHERS (COM/COL)?
We offer COL (your own leather) options for our upholstered designs. Please contact us at email@example.com for support and advice.
DO YOU OFFER CUSTOMIZATIONS OR CUSTOM PIECES?
Yes, we can do small customizations to most of our current collection including wood species, finishes, dimensions, and leather, for a fee. Completely custom design projects will be considered on a case by case basis.
Our harness leather is a classic leather that will age beautifully over time. We celebrate the living finish of our leather and its inherent imperfections. Each piece of leather has a history, scratches, dents, folds, and marks that are naturally in the leather, is something that we embrace and repurpose. We do not view these marks as defects. Since each side of leather is different, the shade and texture of the leather will vary with each item. The patina created by daily wear-and-tear is meant to change and evolve over time.
Please care for your leather products with a soft cloth and a leather cleaner. Please be advised that exposure to sunlight will darken the leather, and spillages should be wiped quickly in order to avoid any staining.
Our leather lighting fixtures are to be used with LED bulbs only. LED bulbs not only use less energy but also give off less heat. Leather will dry out when exposed to excessive heat. We suggest using an A19, 600 lumen (40 watt equivalent) LED bulb with each light. Light bulb not included with our fixtures.
Our wooden tables and furniture are made of solid oak and finished with a matte clear finish.
Do not place hot items directly on table. Use coasters, trivets, and placemats as needed. For best results, clean with a soft cloth and natural furniture cleaner.
Our wooden table lamps, floor lamps, and pendant lights are turned and finished by hand. Some variants in wood grain and color are to be expected. No two lamps will look completely identical.
Hand wash and dry only. Do not soak in water, not dish washer safe. Oil often with mineral oil.
GENERAL QUESTIONS AND ORDERING
DOES LOSTINE HAVE A BRICK AND MORTAR STORE?
No.Lostine does not have a brick and mortarlocation, but you can pay a visit one of our stockists. Feel free to call to inquire about a stockist near you 215-825-7270.
IS MY ORDER SECURE?
Yes.While no transaction over the internet is guaranteed to be 100% secure, our website is secured with SSL encrypting technology to help you shop as safely as possible.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, Discover, American Express, Apple Pay, Quad Pay, and PayPal payments. Please note that if we cannot verify your payment method, or if your payment is declined for any reason, your purchase may be suspended or cancelled until the balance is reconciled.
WHO SHOULD I CONTACT IF I HAVE A QUESTION ABOUT MY ORDER?
Please email us anytime at firstname.lastname@example.org . We are here to answer your questions about existing and future orders, shipping and returns Monday through Friday, between 10:00 am and 5:00 pm, EST.
CAN I ORDER BY PHONE?
Yes. Please contact us at 215-825-7270 for assistance.