Location: On site, Philadelphia.
Job Type: Full-Time
Experience Level: Mid Level
Compensation: $26-$28/hour
Overview
We’re seeking an organized, detail-oriented Ecommerce Coordinator to join our team and support the day-to-day operation, presentation, and performance of our online storefront. This role plays a vital part in maintaining a seamless shopping experience for our customers while supporting cross-functional teams with product launches, visual merchandising, and ongoing website maintenance.
Essential Duties & Responsibilities
Online Store Management:
- Oversee daily management and presentation of the ecommerce site to ensure accuracy, efficiency, and a seamless customer experience.
- Test and troubleshoot site pages, product links, and forms regularly to identify and resolve errors.
- Collaborate with sales, operations, and marketing teams to ensure product and promotional updates are timely and error-free.
- Partner with external developers on new feature rollouts, bug fixes, and backend improvements, and client-facing refinements.
- Manage and maintain Klaviyo email flows and automations, monitor overall health, growth, and effectiveness of Lostine’s email communication strategy.
- Support product photography reshoots by flagging underperforming items and coordinating image updates.
- Update homepage and collection header images seasonally or as needed.
- Curate and reorganize product collections to align with sales goals, launches, and customer engagement.
- Monitor and optimize visual storytelling and merchandising strategy to support conversion.
- Write all product copy for online listings and informational pages.
- Collaborate with the team(s) to brainstorm layouts, design enhancements, and photography.
- Coordinate with teams to resolve ecommerce-related issues (e.g., wrong images, incorrect inventory).
- Assist and support our sister companies, RTO Lighting and NPage studio, across projects and tasks of varying scope: product launches, bug fixes, merchandising, UX improvements.
Data Entry & Inventory Monitoring:
- Create and maintain accurate product page listings and data, including pricing, tags, dimensions, specs, weights, copy, photography, and availability.
- Monitor stock levels and flag out-of-stock or discontinued items for removal or updates.
- Assist in uploading and formatting new product listings, including imagery, product copy, and metadata.
- Ensure all product listings meet internal standards for accuracy and presentation.
- Manage timely setup of new launches and seasonal refreshes in collaboration with cross-functional teams.
Analytics & Reporting:
- Assist with monthly reporting on key ecommerce KPIs (conversion rate, top sellers, abandoned cart data).
- Help interpret analytics to identify low-performing pages, broken links, or customer drop-off points.
- Research and test layout enhancements that retain user attention, drive clicks, and convert.
- Occasionally QA the site as if you're a shopper: looking for friction, confusion, or outdated assets.
- Track product page performance and adjust merchandising based on user behavior.
- Optimize product titles, tags, and alt text to improve search visibility and SEO performance.
- Monitor internal site search trends to understand what customers are looking for and adjust listings accordingly.
- Research and implement new apps, programs, and Shopify platform enhancements.
Requirements
- 2-3 years of experience in ecommerce, website development, or adjacent fields.
- Strong attention to detail, organizational skills, and ability to work cross-functionally.
- Comfort with ecommerce platforms (Shopify experience is required).
- Comfort with email campaign platforms (Klaviyo experience preferred).
- Eye for design and layout; experience working with product imagery is helpful.
- Analytical mindset with a creative problem-solving approach.
- Ability to work on multiple projects of various scope at any given time.
- Experience in interior design or luxury retail is a plus.
- Copywriting experience is preferred.
- Highly organized.
- Computer literacy is required. Must have proficiency in Microsoft Word, Excel, and Google applications.
- Coachable in learning new data entry software and task management programs.
- Collaborative mindset.
- Ability to work across teams with a collaborative approach.
- Commitment to quality, detail focused on all levels.
- A professional and commercial sense of problem-solving skills.
- UX and web development experience is a plus.
Benefits
- Health insurance program
- Sick, vacation, and holiday paid time off
- 401K matching
- Employee discount