Shipping & Returns

Shipping

Shipping rates are for the continental US and Canada only. Please contact us at shopkeeper@lostine.com if you would like to arrange for shipping outside the US.

Heavyweight, over-sized and freight items will be noted on the product pages. Please contact us at shopkeeper@lostine.com for a shipping quote on these items. You will be billed a second time for shipping on these items.

We make every effort to ship orders within 7 business days ( We do not ship on Saturday, Sunday or holidays). Please allow 10-15 days for your order to arrive. This may change during peak times. Lostine is not responsible for service transit times. All orders are otherwise shipped U.P.S .

**Expedited shipping rates requested after 2 pm EST will be processed the next business day.

 

Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return :
Please contact us at shopkeeper@lostine.com to request a Return Authorization number as soon as possible.  
Only items with a Return Authorization number printed clearly on the outside of the box will be accepted for return or exchange.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Vintage and one of a kind items may NOT be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

 No refunds ,exchanges or credits will be issued for these items. Please email us if you are interested in purchasing a vintage item and have questions about the item. All vintage items are represented as clearly as possible.

Custom furniture orders may be subject to a restocking fee or in some cases may not be refundable.

Additional non-returnable items:
Gift cards
Some personal care items

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Books with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, a your refund will be processed, and a refund will  be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopkeeper@lostine.com. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shopkeeper@lostine.com. We will issue you an RA# for the return and release your replacement item as soon as it is received in our warehouse.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
 
Shipping
You must have a return authorization number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damages

Any damage claims must be made within 48 hours of receipt of an item. Please inspect your items immediately for damages and contact us for a return authorization number and a replacement order.

Sales Tax

We collect 8 % Philadelphia Sales tax on orders shipped in Pennsylvania.

Thank you for shopping with Lostine!